Sales Support Specialist

🕒 June 3

🏄 California – Remote

🏄 California – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2017-02

B2B • Enterprise • SaaS

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• Answer calls and email requests from internal sales groups and external channel partners. • Assist in creating quotes, fulfill orders, and follow up. • Create and submit quotes for Intermedia Cloud Voice product lines. • Review orders online and confirm with channel partner prior to order entry. • Initiate follow up on VOIP testing and procedures prior to installation.

🎯 Requirements

• College degree preferred. • Minimum 3 years in customer support, project management, and/or sales roles. • Previous experience as a coordinator, customer success, project management, or sales support • Experience working within an inbound call queue • Tech savvy, preferably with telecom or SaaS industry experience. • Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features • Experience and/or familiarity with Salesforce.com or other CRM tools • Well organized with the ability to multi-task • Detail oriented • Self-starter; requiring little direct supervision • Excellent written and oral communications skills • Ability to successfully interact and build trust with the channel partners and customers • Must be a team player

🏖️ Benefits

• We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.