Technical Support Specialist, L2

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Interra Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Interra Health is a healthcare technology company formed by the merger of DoseSpot, Arrive Health, and pVerify. It provides integrated, developer-first solutions that connect medical and pharmacy benefits with prescription fulfillment to enable transparent, informed decisions at the point of care. Its product suite includes DoseSpot (ePrescribing and patient engagement), Arrive Health (real-time coverage, pricing, and affordability insights), and pVerify (insurance eligibility and benefits verification). Interra Health aims to deliver real-time coverage, cost, and access insights for providers and clear coverage, affordability, and availability information for patients, and supports PBMs, payers, life sciences partners, and health tech platforms with APIs and developer infrastructure.

📋 Description

• Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders. • Support in the development and documentation of processes and best practices to provide support for customers and product end users. • Demonstrated ability to effectively explain technical issues to non-technical audiences. • Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require. • Mentor and support level 1 and level 2 technical support specialists. • Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings.

🎯 Requirements

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience. • Proficient in the use of Microsoft Office Suite • Desire to assist with and improve trouble-shooting documentation • Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk) • Proficiency using developer tools, Postman and writing SQL queries is required • Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers. • Excellent verbal and written communication and presentation skills • Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc) • Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment. • Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus. • Empathy in your approach to work, and passion for delivering excellent customer experiences. • Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers. • Must be able to work independently while being a proactive team member.

🏖️ Benefits

• Competitive compensation • Remote-first • Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life. • Time off that you’re expected to use: Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave. • Comprehensive health coverage: Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family. • Financial wellness: 401(k) with company match to help you plan for the future.