Customer Program Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $38 - $60 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Coordinate a critical component of Intuitive’s Technology Training Pathway • Develop and enhance streamlined processes for customer programs • Build and maintain cross-functional relationships • Coordinate back-end setup, communications, registration, logistics, payments, and follow-up • Manage approval flows and exceptions • Provide customer service to internal and external customers by phone, email, and in-person meetings • Manage event resources in the business system to maintain accurate, searchable sales data • Identify process improvements to drive operational efficiencies • Support new sales representatives with the registration request process in Salesforce.com • Mentor new hires and onboard cross-functional teammates • Develop relationships with surgeons and hospital administration • Maintain standard operating procedure documentation • Support programs and events coordinated by the group as needed

🎯 Requirements

• Minimum bachelor’s degree or relevant work experience is required • Minimum 3-year experience in biotech or medical device organization preferred • Ability to lead others by example • Proven ability to develop and implement new processes • Ability to analyze complex situations and collaborate on creative solutions • Ability to manage competing priorities and deliver programs on time • Excellent organizational skills and ability to multitask • Ability to take ownership with minimal direction • Ability to learn and adapt quickly in a dynamic environment • Superior verbal and written communication, teamwork, and interpersonal skills • Ability to train others on new processes via phone, web conference, or in person • Experience in MS Office Suite preferred • Working knowledge of CRM and ERP systems; SFDC and SAP a plus • Experience with database applications preferred • May be subject to U.S. export-control requirements, including export licensing or a Technology Control Plan • May require current proof of vaccination against certain diseases, including COVID-19

🏖️ Benefits

• Remote work; employees come onsite when requested by the leader • Base pay, incentives, benefits, and equity • Reasonable accommodations for qualified individuals with disabilities • Equal employment opportunities and protection from discrimination and harassment • Potential employer/customer vaccination requirements, including COVID-19 vaccination • Fair chance consideration for applicants with arrest and conviction records

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