Field Service Engineer 2 – Weekend Shift

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $37 - $55 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory • Ensure service agreements and warranty obligations are met and exceeded • Provide technical support to end-users and Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades • Troubleshoot, diagnose, and repair Intuitive products and associated equipment • Coordinate and perform system and hardware delivery and installation • Follow O.R. protocol and HIPAA standards • Complete service documentation, field activity reports, spare-parts inventory, return material authorizations, expense reports, and other administrative duties • Maintain company-issued tools, vehicles, laptops, iPads, and other assets • Collaborate with Sales, Genesis, and other Intuitive teams • Provide feedback to headquarters and participate in continuous-improvement projects • Complete required equipment, university, and professional-development training • Manage customer needs, system install-base configurations, customer contacts, relationships, training, and events • Provide management with quarterly reviews and assessments of the assigned area

🎯 Requirements

• Associate’s degree in related field or equivalent training/experience • Minimum 1 year of Field Service Experience preferred • Proven track record of troubleshooting electro-mechanical systems required • Ability to travel up to 75% • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or designated area • Ability to work a flex shift, second shift, or other shift as required • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. • Clean driving record • Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms • Compliance with necessary vaccination requirements mandated by vendor credentialing • Demonstrated teamwork and collaboration • Strong technical problem-solving and critical-thinking skills • Strong time-management and prioritization skills • Willingness to perform ad hoc tasks assigned by management • Individual characteristics expected of Intuitive personnel, including character, capacity, energy, and experience • Good written and oral communication skills • General computer skills • Comfortable working off hours with limited support • Excellent administrative and record-keeping skills

🏖️ Benefits

• Remote work; employees come onsite when requested by the leader • Incentives • Benefits • Equity • Company-provided tools, calibrated tool sets, vehicles, laptops, iPads, and other company-owned assets • Professional development courses and Intuitive Surgical University classes • Training for Intuitive products and equipment • Reasonable accommodations for qualified individuals with disabilities