Field Service Engineer

🔥 13 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $37 - $55 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory • Ensure service agreements and warranty obligations are met and exceeded • Provide technical support to end-users and Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades • Diagnose and repair Intuitive products and associated equipment • Coordinate and perform system and hardware delivery and installation • Document service activities, maintain records, and provide reports to stakeholders • Complete administrative tasks including spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports • Maintain company-provided tools, vehicles, laptops, iPads, and other assets • Collaborate with Sales, Genesis, and other Intuitive teams • Provide feedback to headquarters and participate in continuous improvement projects • Manage customer needs, system install-base configurations, customer contacts, training, and events within the assigned territory • Provide management with quarterly reviews and assessments of the assigned area

🎯 Requirements

• Demonstrated ability to collaborate effectively with colleagues, customers, and stakeholders • Ability to identify, analyze, and resolve technical issues efficiently • Strong time management and prioritization skills • Ability to travel up to 50% • Willingness to perform ad hoc tasks assigned by management • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location • Ability to work a flex shift, second shift, or other shift as required • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. • Clean driving record • Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms • Compliance with vaccination requirements mandated by the vendor credentialing process • Proven track record of troubleshooting electro-mechanical systems • Good written and oral communication skills • General computer skills • Comfortable working off hours with limited support • Excellent administrative and record keeping skills • 1–3 years of Field Service Experience preferred • Associate’s degree in related field or equivalent training/experience preferred • Knowledge and implementation of O.R. protocol and HIPAA standards

🏖️ Benefits

• Remote work; employees come onsite when requested by the leader • Training at Intuitive facilities, training centers, and hospitals • Professional development courses • Company-provided tools, calibrated tool sets, employee vehicle, laptop, iPad, and other company-owned assets • Incentives, benefits, and equity • Reasonable accommodations for qualified individuals with disabilities