Field Service Engineer

Job not on LinkedIn

🔥 25 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $37 - $55 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned area of responsibility • Ensure service agreements and warranty obligations are met and exceeded • Provide technical support to end-users and Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades • Troubleshoot, diagnose, and repair Intuitive products and associated equipment • Coordinate and perform system and hardware delivery and installation • Document service activities, maintain records, and provide reports to stakeholders • Complete administrative duties including spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports • Maintain company-provided tools, vehicles, laptops, iPads, and other assets • Collaborate with Sales, Genesis, headquarters, and other Intuitive teams • Provide feedback to headquarters and participate in continuous improvement projects • Manage customer needs, system install-base configurations, customer contacts, training, and events in the assigned territory

🎯 Requirements

• Ability to work effectively as part of a team • Ability to identify, analyze, and resolve technical issues • Strong problem-solving and critical-thinking skills • Strong time-management skills and ability to prioritize tasks and meet deadlines • Ability to travel up to 50% • Reside typically within 30 miles of the assigned territory or designated area • Ability to work flex shifts, second shifts, or other shifts as required • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. • Clean driving record • Ability to obtain and maintain Vendor Credentialing approval for operating-room access • Compliance with required vaccinations for vendor credentialing • Proven troubleshooting experience with electro-mechanical systems • Good written and oral communication skills • General computer skills • Comfortable working off hours with limited support • Excellent administrative and record-keeping skills • 1–3 years of field service experience preferred • Associate’s degree in a related field or equivalent training/experience preferred • Knowledge and implementation of operating-room protocol and HIPAA standards

🏖️ Benefits

• Remote work arrangement • Base salary compensation • Incentives • Benefits • Equity • Professional development courses • Company-provided tools and calibrated tool sets • Employee vehicle • Laptop and iPad • Training through Intuitive Surgical University • Equal employment opportunities