Intuitive
5001 - 10000 employees
Founded 1995
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.
Field Service Engineer
Job not on LinkedIn
🔥 3 minutes ago
☕ Washington – Remote
💵 $37 - $55 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔧 Field Service Engineer
🦅 H1B Visa Sponsor
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Intuitive
5001 - 10000 employees
Founded 1995
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.
📋 Description
• Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory • Meet and exceed service agreement and warranty obligations • Provide technical support to end-users and Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades • Troubleshoot, diagnose, and repair products and associated equipment • Coordinate and perform system and hardware delivery and installation • Document service activities, maintain records, and provide reports • Complete administrative duties including spare-parts inventory, field activity reports, return material authorizations, and expense reports • Collaborate with Sales, Genesis, headquarters, and other Intuitive teams • Provide feedback and participate in continuous-improvement projects • Manage the assigned area, customer needs, install-base configurations, customer contacts, training, and events
🎯 Requirements
• Ability to collaborate effectively with colleagues, customers, and stakeholders • Ability to identify, analyze, and efficiently resolve technical issues • Strong problem-solving and critical-thinking skills • Strong time-management and prioritization skills • Ability to travel up to 50% • Reside typically within 30 miles of the assigned territory or designated area • Willingness to perform ad hoc tasks assigned by management • Ability to work flex shifts, second shifts, or other shifts as required • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. • Clean driving record • Ability to obtain and maintain Vendor Credentialing approval for operating-room access • Compliance with vaccination requirements mandated by vendor credentialing • Proven troubleshooting experience with electro-mechanical systems • Good written and oral communication skills • General computer skills • Comfortable working off hours with limited support • Excellent administrative and record-keeping skills • 1–3 years of field service experience preferred • Associate’s degree in a related field or equivalent training/experience preferred • Required knowledge and implementation of O.R. protocol and HIPAA standards • Completion of required or assigned training
🏖️ Benefits
• Remote work arrangement • Base pay range of $37–$55 per hour depending on salary region • Incentives • Benefits • Equity • Professional development courses • Intuitive Surgical University classes • Equipment training for Intuitive products • Employee vehicle, laptop, iPad, issued tools, and calibrated tool sets provided/maintained
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