Intuitive
5001 - 10000 employees
Founded 1995
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.
Field Service Support Engineer – Level 3
Job not on LinkedIn
🔥 12 minutes ago
🏄 California – Remote
💵 $45 - $65 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
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Intuitive
5001 - 10000 employees
Founded 1995
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.
📋 Description
• Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory • Ensure service agreements and warranty obligations are met and exceeded • Provide technical support to end-users and Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades • Diagnose and repair products and associated equipment according to procedures and timeframes • Coordinate and perform system and hardware delivery and installation • Document service activities, maintain records, and provide reports to stakeholders • Provide management with quarterly reviews and assessments of the assigned area • Complete administrative tasks, including spare parts inventory, Field Activity Reports, Return Material Authorizations, and Expense Reports • Maintain company-owned assets and issued equipment • Collaborate with Sales, Genesis, and other Intuitive teams on trade shows, sterile reprocessing training, hospital contacts, and company goals • Provide headquarters feedback and participate in continuous improvement projects • Manage customer needs, system install-base configurations, customer contacts, customer relationships, training, and events within the assigned territory
🎯 Requirements
• Ability to collaborate effectively with colleagues, customers, and stakeholders • Ability to identify, analyze, troubleshoot, diagnose, and resolve technical issues efficiently • Strong time management and prioritization skills; ability to meet deadlines and manage multiple assignments • Ability to travel up to 75% • Willingness to perform ad hoc tasks assigned by management • Reside typically within 30 miles of the assigned territory or designated area • Ability to work flex, second, or other shifts as required • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. • Clean driving record • Ability to obtain and maintain Vendor Credentialing approval for operating-room access • Compliance with vaccination requirements mandated by vendor credentialing • Proven troubleshooting experience with electro-mechanical systems • Good written and oral communication skills • General computer skills • Comfort working off hours with limited support • Excellent administrative and record-keeping skills • Minimum 5+ years of Field Service Experience preferred • Minimum Associate’s degree in a related field or equivalent training/experience preferred • Competent knowledge and implementation of O.R. protocol and HIPAA standards • Willingness and ability to complete required equipment, university, and professional-development training • Candidates may be subject to U.S. export-control screening, licensing, or a Technology Control Plan
🏖️ Benefits
• Remote work arrangement • Base pay and incentives • Benefits • Equity • Required or assigned training, including equipment training, Intuitive Surgical University classes, and professional development courses • Company-provided tools and calibrated tool sets • Employee vehicle • Laptop and iPad • Expense reimbursement through expense reports
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