Technical Support Engineer 2 – 2nd Shift

🔥 23 hours ago

🇩🇪 Germany – Remote

💵 $44 - $66 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Provide frontline phone support for customers, field engineers, and sales professionals • Answer incoming calls and resolve Tier 1 customer issues • Document reported complaints in the CRM database • Provide intraoperative and non-intraoperative technical phone support • Learn and apply policies, processes, procedures, and best practices • Analyze and troubleshoot complex robotic problems using remote diagnostics • Provide some on-site or in-house service support as required • Perform system error log reviews and provide findings and recommendations to field service • Review auto-generated cases and dispatch work orders through the CRM • Author and review Knowledge Base articles • Drive resolution of product performance issues or escalate when necessary • Track key metrics supporting corporate and departmental goals • Facilitate escalation of technical requests from field engineers • Create, dispatch, and track work orders in the CRM business system • Ensure processes comply with FDA requirements • Complete ad-hoc projects assigned by management

🎯 Requirements

• Effective analytical, troubleshooting and problem-solving skills • Familiarity with Operating Room protocols, anatomic terminology and medical device products is a plus • Excellent oral and written communication skills • Customer service skills • Working knowledge of computers and standard software applications • Preferably experience with Salesforce and Microsoft Office • Experience providing Tier 1 customer-level support • Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience • Minimum one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position • Medical device or healthcare technology experience preferred • Flexible work schedule, including holidays • Current proof of vaccination against certain diseases may be required

🏖️ Benefits

• Remote work; employees come onsite when requested by the leader • Base pay, incentives, benefits, and equity • Reasonable accommodations for qualified individuals with disabilities • Equal employment opportunity and anti-discrimination protections