Senior Technical Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IONIX

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

IONIX is a cybersecurity company that specializes in attack surface management and threat exposure management. Their platform provides comprehensive visibility into organizations' exposed assets and risky connections, helping security teams systematically reduce risks. With features like exposure validation, streamlined risk workflow, and active protection, IONIX focuses on identifying, prioritizing, and remediating critical threats across complete attack surfaces, including cloud environments and digital supply chains. The platform is designed to enhance security posture by managing risks in real-time, thus reducing vulnerabilities and exposure to cyberattacks.

📋 Description

• Work closely with sales and product teams to successfully onboard customers and provide increasing value • Build strong relationships with clients and act as their primary point of contact • Act as a subject matter expert on IONIX products • Guide clients in solving existing challenges using IONIX technology • Develop and execute customer success plans aligned with client goals • Ensure client satisfaction with products and services • Advocate for clients within the organization • Understand customer needs and influence the IONIX product roadmap

🎯 Requirements

• 5+ years in a customer-facing management technical role • Experience working with large enterprises and managing complex customer interactions • Previous cybersecurity vendor experience • Strong organizational and project management skills • Ability to work independently and as part of a team • Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI) • Proven understanding of web security concerns, requirements, and technologies • Previous startup experience – an advantage

🏖️ Benefits

• Full-time employment • Remote work from the US East Coast • Opportunity to work with global enterprise clients worldwide • Diverse, dynamic startup culture • Opportunity to build next-generation cybersecurity technology