Student Outreach Specialist

Job not on LinkedIn

🕒 April 21

🐊 Florida, Illinois, +6 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 / hour

⏰ Full Time

⚪️ Entry-level

🚫👨‍🎓 No degree required

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IonTuition

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

💳 Fintech

☁️ SaaS

Education • Fintech • SaaS

IonTuition is a company that provides specialized services in managing student loans and improving student outcomes through innovative education technology. They focus on default aversion, enrollment management, and private loan servicing, utilizing leading technology to help colleges and universities effectively support their students. With a commitment to quality service and a track record of success, IonTuition serves over 3. 8 million students and aims to enhance student repayment options while reducing institutional costs.

📋 Description

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals • Provide timely, accurate, and professional assistance on all inquiries • Document and update customer information in the CRM system • Follow escalation procedures and company policies to ensure resolution • Maintain compliance with all federal, state, and client requirements • Apply training materials effectively and share knowledge with team members • Meet or exceed all performance metrics and KPIs

🎯 Requirements

• Be passionate in the work you do and the people you help • Ability to establish and maintain rapport through effective communication and timely follow-up with customers • Attention to detail • Ability to establish priorities and multi-task in a fast-paced and deadline driven environment • Must be a self-starter with a great degree of internal motivation • Ability to operate and navigate various technical devices and systems • Ability to troubleshoot common computer issues

🏖️ Benefits

• Medical Benefits through BCBS • Dental Benefits through DeltaDental • Vision Benefits through DeltaVision • Flexible Spending Account • Short and Long term disability • Life Insurance • 401(k) • Advancement opportunities • Work from home • Company provided equipment