Client Services Director, Medical & Scientific Communications

🔥 0 minutes ago

🏖️ New Jersey, New York, +3 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote

💵 $61.2k - $153k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Optimize customer relationships with specific clients and facilitate relationships between internal and external departments • Manage assigned projects and client accounts, client relations, and brand management • Coordinate digital and interactive content and work with content experts to validate scientific accuracy • Achieve project goals and timelines • Prepare and deliver client presentations showcasing featured content • Drive long-term account planning, timelines, quality assurance, SOP creation and adherence, and budget monitoring • Monitor projects for adherence to and pull-through of client strategy • Supervise and train junior staff members as applicable • Manage and attend relevant internal meetings • Ensure timely, high-quality communications and deliverables, including thorough hand-offs to internal project teams • Adhere to SOPs and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs • Develop and maintain working knowledge of managed products and disease areas • Assist with client pitches, presentations, and metrics • Manage faculty recruitment, engagement, and client relationships • Maintain regular client contact and ensure expectations are met • Plan and lead client update meetings, including agendas and summaries • Synthesize client feedback for project team implementation • Collaborate with Scientific Services, Interactive/Graphics, and Marketing departments • Track and report opportunities, milestones, and support requirements • Establish professional relationships with client stakeholders and understand brand/team outcomes • Ensure Simpson’s brand is represented and promoted throughout client interactions and deliverables • Promote sustainable service levels and efficient delivery of quality products • Provide data, decisions, and service delivery supporting client, project, and community success

🎯 Requirements

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required • 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred • Experience within the Oncology therapeutic area is preferred, but not required • Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science • Experience using Veeva is highly preferred • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.) • Experience with Basecamp or similar project management systems is preferred • Strong communicator in written and verbal forms with ability to establish and nurture client and internal relationships • Strong organization, time management, and project management skills • Ability to leverage internal and external relationships to benefit the project, client, and Simpson • Efficient and persuasive speaker and writer able to communicate effectively to a wide range of audiences • Great team player with a strong drive and willingness to take initiative • Ability to travel to meet with stakeholders as necessary, up to 25% of time • Must reside in the same country where the job is located to be eligible for the remote position

🏖️ Benefits

• Home-based position • Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and welfare benefits may be offered