Pharmacy Tech Support, Call Center Representative

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🌵 Arizona, Colorado, +1 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center • Quickly assess the user's issue and provide first-level support for problem resolution • Document information specific to the resolution • Escalate unresolved issues expeditiously to the appropriate area • Recognize operational challenges and suggest recommendations to management as necessary • Field requests from patients, pharmacies, and medical professionals using an Opus Health program • Support card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections • Work 40 hours per week on an assigned shift

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required; 3+ years preferred • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus • Ability to work 40 hours per week • Ability to work an assigned shift: 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am–8:00 pm EST

🏖️ Benefits

• Opportunity to be converted to an IQVIA full-time employee • Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and welfare and/or other benefits may be offered • Diverse corporate culture celebrating and rewarding teamwork and inclusiveness