Pharmacy Tech Support, Call Center Representative

🕒 August 14

🌵 Arizona, Colorado, +1 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center • Quickly assess the user's issue and provide first-level support for problem resolution • Document information specific to the resolution • Escalate unresolved issues expeditiously to the appropriate area • Recognize operational challenges and suggest recommendations to management as necessary • Field requests from patients, pharmacies, and medical professionals using an Opus Health program • Support card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections • Work 40 hours per week on an assigned shift

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required; 3+ years preferred • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus • Ability to work 40 hours per week • Ability to work an assigned shift: 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am–8:00 pm EST

🏖️ Benefits

• Opportunity to be converted to an IQVIA full-time employee • Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and welfare and/or other benefits may be offered • Diverse corporate culture celebrating and rewarding teamwork and inclusiveness