Key Account Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $103k - $134k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Launch, maintain, retain, and grow iRhythm’s innovative commercial markets • Launch, cultivate, and sustain long-term customer relationships while ensuring KPIs are met • Deliver proactive value services and advocate internally for solutions supporting business outcomes • Manage onboarding of 100+ accounts simultaneously, including project timelines and stakeholder collaboration • Develop expertise in complex business models and execute strategic plans with directors • Lead high-level meetings with executives and C-suite leaders • Serve as primary representative and point of contact for assigned accounts and the Zio Service • Partner with the Commercial Market Development team to ensure customer and patient success • Evaluate processes and procedures and recommend operational improvements and technology • Lead training material, scheduling, and rollout of the Zio Service during multisite launches • Manage internal and external stakeholder communication, project scope, milestones, issues, and risks • Act as Project Manager during launch phases to meet timelines and volume targets • Organize project activities and interdepartmental meetings • Lead customer meetings and quarterly business reviews with Directors, VPs, and C-suite stakeholders • Drive customer/account performance improvements and develop action plans • Liaise with billing, clinical operations, legal, finance, inventory, and customer care teams • Provide customer training on iRhythm tools including ZioSuite and MyZio • Ensure timely resolution of customer issues • Understand customer workflows and recommend performance improvements • Travel to and conduct account management initiatives as needed • Monitor and communicate key performance trends across assigned accounts • Lead or participate in special and ongoing projects important to customer and iRhythm success

🎯 Requirements

• 3–7 years of proven experience, including at least 3 years in account management/customer success • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Customer Success Manager • Collaborative, responsive, flexible, and adaptive when working with customers and teams • Self-directed and proactive • Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level • Ability to make key decisions with little supervision • Understanding of applying key measurements to drive commercial development • Ability to multitask and prioritize in a fast-paced environment • Proficiency with Salesforce, reporting tools, and Microsoft Office • Strong analytical skills and ability to identify trends and present succinct, actionable information • Bachelor's degree required • Must be willing to travel up to 20%

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities in job application procedures • Equal opportunity employer