Telemedicine Care Coordinator

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Iris Telehealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Series B on 2022-04

Consulting • Insurance • Healthcare

Iris Telehealth is a leading provider of telepsychiatry services, offering virtual and on-demand behavioral health care to community mental health centers, health systems, and clinics across the United States. The company aims to extend mental health services to the masses by providing timely, quality-focused care through telehealth solutions. Iris Telehealth is dedicated to improving patient outcomes, reducing wait times, and optimizing the operational success of behavioral health strategies with the use of AI-enabled insights and a network of high-quality psychiatrists and clinicians. Accredited by the Joint Commission, Iris Telehealth partners with healthcare organizations to deliver sustainable telepsychiatry services that cater to patients across various levels of acuity and types of diagnoses.

📋 Description

• Schedule patients for virtual visits by coordinating with our partner's various hospital staff. • Call hospital staff to schedule new and follow-up video appointments/consults. • Answer all incoming calls, using hold as needed when multiple calls come in at once. • Communicate schedule to the on-call clinician via text message. • Maintain scheduling software while making minimal errors. • Use a friendly, helpful and welcoming manner on all calls. • Demonstrate resourcefulness with planning and implementing the coordination of patient care. • Provide basic technical support to hospital staff as needed. • Other tasks as needed.

🎯 Requirements

• 1-2 years of customer service, reception, or call center experience; however, demonstrated skills, behaviors, and readiness to take ownership matter more to us than a specific number of years. • Experience using communication software • A demonstrated interest in the healthcare field, customer service, or call center work • A proven track record in customer service • The ability to work with minimal supervision • The ability to multitask with multiple software (i.e. Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs) • Experience in a fast-paced, high-pressure environment and able to maintain a friendly feel-good personality • Excellent decision-making, communication, and organizational skills • The ability to perform multiple tasks in a busy, ever-changing environment • Technical proficiency with EMR or other healthcare software experience (preferred) • A background in healthcare (preferred)

🏖️ Benefits

• Highly competitive compensation (base salary + bonus + stock options) • Generous PTO policy + colleagues who insist on covering for you so you can truly unplug • 100% of the premium cost of healthcare for you and 75% for your dependents • $50/month for a gym membership • $50/month for your cell phone bill • $50/month for books • 100% employer-paid life insurance coverage • 401k Plan with company match • Paid parental leave • Optional: Short-term and long-term disability insurance