Principal Architect, CX Analytics – Automation

🔥 7 minutes ago

🏛️ District of Columbia, Tennessee – Remote

🏛️ District of Columbia – Remote 🎸 Tennessee – Remote

💵 $142.1k - $189.4k / year

⏰ Full Time

🔴 Lead

🏛️ Architect

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Serve as the primary thought leader in the Customer Excellence Analytics and Automation space, driving technical and analytical strategy across enterprise operations • Act as Analytics and Automation Advisor across Revenue to identify opportunities for driving broader operational cost savings • Partner closely with Collections Strategy leadership to support BDE mitigation targets through advanced analytics and automated workflows • Architect complex A2C and Customer Care solutions leveraging deep business understanding of end-to-end revenue processes • Map end-to-end value streams and process architecture to identify and eliminate root friction in collections and customer care workflows • Oversee customer master data management strategies and structure complex customer hierarchies to ensure seamless data integrity and reporting across global enterprise accounts • Drive BDE and operational cost savings through transformation, process re-engineering, and automation initiatives • Provide analytical expertise in collections strategy and automation across the full range of A2C and Customer Care scope • Design and deliver analytical tools and automated frameworks to unblock complex collection barriers and streamline decision-making

🎯 Requirements

• Extensive experience in CX Analytics and Automation, serving as a primary thought leader in solution architecture • Deep business understanding of Account-to-Cash (A2C) and Customer Care scopes to architect complex solutions • Proven track record of mapping end-to-end process architectures and eliminating root friction to drive BDE improvements and cost savings • Strong analytical expertise in collections strategy and automation across enterprise revenue platforms • Experience with customer master data management and managing complex customer account hierarchies across ERP systems • Deep analytical capabilities to explore and model complex data structures using SQL and other analytical tools, balanced with a solid understanding of business-side revenue functions • Exceptional written and verbal communication skills, with proven success presenting strategic proposals to senior executives • Bachelor's degree in Information Systems, Business Administration, Finance, or related field (Master's preferred)