Customer, Salesforce Training Specialist

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🔥 21 minutes ago

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ISC2

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🔒 Cybersecurity

📚 Education

☁️ SaaS

Cybersecurity • Education • SaaS

ISC2 is a leading organization dedicated to advancing cybersecurity education and certification. They provide various programs for individuals at different stages of their cybersecurity careers, including certification exams, training resources, and leadership development opportunities. ISC2 also advocates for members and promotes diversity within the cybersecurity field by empowering professionals and communities.

📋 Description

• Design, develop, and deliver customer-facing education programs, webinars, workshops, and virtual learning experiences. • Create engaging training materials, user guides, knowledge articles, instructional videos, and job aids. • Partner with Customer Success and Sales teams to identify customer learning needs and adoption opportunities. • Conduct onboarding and ongoing education sessions that support successful customer engagement and utilization. • Serve as the subject matter expert for Salesforce training initiatives. • Deliver Salesforce training programs for internal employees and external users. • Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices.

🎯 Requirements

• Bachelor's degree in Education, Training, Communications, Business Administration, Organizational Development, or a related field. • Minimum of 3-5 years of experience in training, learning and development, customer education, sales enablement, or a related role. • Experience working with Salesforce CRM required. • Experience delivering training to both internal and external audiences preferred. • Experience creating learning content in multiple formats, including instructor-led, virtual, and self-paced learning. • Experience working with AI tools or a demonstrated willingness to learn.

🏖️ Benefits

• Comprehensive benefits package available