Incident Response Program Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $146k - $155k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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iSeatz

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

iSeatz is a travel platform that provides modern loyalty technology and inspirational rewards, aimed at enhancing customer engagement throughout the travel journey. With a diverse portfolio offering everything from first-class flights to fitness classes and over 400,000 tours and activities, iSeatz captures and sustains customer interest from inspiration to destination. Their LXP™ (Travel-as-a-Service) platform focuses on creating personalized experiences, increasing customer loyalty and lifetime value by facilitating seamless trip management and communication, ultimately making it easier for travelers to check off their bucket lists.

📋 Description

• Own and continuously improve the Security Incident Response program, including policies, plans, playbooks, severity classifications, escalation criteria, communication protocols, and incident documentation • Lead security and compliance incident responses across technical and business teams, including investigation, containment, eradication, recovery, evidence preservation, and post-incident activities • Oversee Managed Security Service Provider governance and performance, including onboarding, service integration, escalations, service reviews, contractual requirements, SLAs, detection coverage, response times, quality standards, and metrics • Partner with the MSSP and internal teams to improve alert quality, detection rules, investigation procedures, log coverage, threat intelligence, and response automation • Hold the MSSP accountable for contractual and operational performance; track deficiencies and corrective actions to closure • Lead incident response tabletop exercises and required testing; document lessons learned and track remediation • Maintain incident response readiness through coverage, escalation capabilities, responder training, and coordination with internal responders and the MSSP • Report on incident trends, response metrics, recurring issues, MSSP performance, control gaps, and leadership concerns • Support the Information Security Manager with risk assessments, compliance activities, audit preparation, policy development, control reviews, vendor assessments, and remediation planning • Advise leadership and technical teams on security events, emerging risks, operational priorities, and recommended actions • Participate in an incident escalation or on-call rotation as required

🎯 Requirements

• Five or more years of experience in information security, including substantial experience in incident response, security operations, detection and response, or a related discipline • Demonstrated experience leading or coordinating security incidents across technical and business teams • Strong understanding of the full incident response lifecycle • Experience developing, maintaining, and testing incident response plans, procedures, and playbooks • Experience working with an MSSP, MDR provider, SOC, or other managed security partner • Working knowledge of security monitoring, SIEM, endpoint security, cloud security, vulnerability management, identity and access management, and network security • Experience using logs and technical evidence to investigate security events • Experience with cloud-based environments, particularly AWS, and multi-account cloud architectures • Knowledge of NIST CSF, NIST SP 800-61, and the SANS incident response process • Experience supporting PCI DSS, SOC 2, ISO 27001, or similar security/compliance frameworks • Strong written and verbal communication skills • Ability to work independently, establish priorities, and make sound decisions in high-pressure or time-sensitive situations • Experience leading tabletop exercises involving executive leadership, Legal, Compliance, Engineering, and external service providers

🏖️ Benefits

• Robust health insurance • 401(k) plan with company matching • Generous paid time off • Up to eight weeks of paid parental leave for eligible caregivers • Remote-first work with flexibility and autonomy • Annual professional development allowance • Tools, autonomy, and support to succeed • Reasonable accommodation for job application, interview, essential job functions, and employment benefits and privileges