The Iserv Company
11 - 50 employees
Founded 1997
🔒 Cybersecurity
☁️ SaaS
📡 Telecommunications
Cybersecurity • SaaS • Telecommunications
The Iserv Company is a provider of managed IT services, focusing on delivering high-speed internet, voice services, advanced network security, cloud computing, and data protection solutions. Founded in 1995, Iserv has expanded from an early internet services provider for the Midwest to serving clients nationwide. Their comprehensive suite of services includes managed workspaces, networks, access and security solutions, and disaster recovery. They specialize in Microsoft Azure cloud solutions and offer 24/7 support to ensure business continuity and optimize IT infrastructure.
IT Support Technician – Managed Services
Job not on LinkedIn
🕒 February 8
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The Iserv Company
11 - 50 employees
Founded 1997
🔒 Cybersecurity
☁️ SaaS
📡 Telecommunications
Cybersecurity • SaaS • Telecommunications
The Iserv Company is a provider of managed IT services, focusing on delivering high-speed internet, voice services, advanced network security, cloud computing, and data protection solutions. Founded in 1995, Iserv has expanded from an early internet services provider for the Midwest to serving clients nationwide. Their comprehensive suite of services includes managed workspaces, networks, access and security solutions, and disaster recovery. They specialize in Microsoft Azure cloud solutions and offer 24/7 support to ensure business continuity and optimize IT infrastructure.
📋 Description
• Deliver exceptional technical support focused on first-call resolution. • Incorporate AI tools (e.g., generative AI or automated scripting) to enhance troubleshooting efficiency. • Participate in a tiered structure, managing vendor escalations while exploring AI-driven solutions for complex issues. • Perform recurring tasks using AI-powered analytics to proactively identify and resolve potential system events before they impact the client. • Configure and troubleshoot systems with an eye toward AI-enhanced threat detection, patch management, and predictive security. • Deliver timely, professional updates to clients and internal teams, utilizing AI-assisted communication tools for streamlined reporting. • While primarily working in a remote capacity, you will occasionally work onsite at customer locations to install firewalls, switches, and access points, or act as "Smart Hands" for remote engineers. • Contribute to special projects, such as piloting new AI features within our support ecosystem.
🎯 Requirements
• 2+ years of experience supporting Windows 10/11 and Microsoft 365 in business environments • Strong understanding of TCP/IP fundamentals (DNS, DHCP) and basic network optimization • Proficiency in Microsoft Exchange administration and Windows system management tools • Familiarity with antivirus, malware protection, and interest in AI-based security technologies • A process-driven approach to troubleshooting with an interest in ChatGPT, Copilot, or custom AI scripts for IT tasks • Performance-driven accountability with excellent interpersonal and written communication skills. • Minimum 2+ years in IT infrastructure support (MSP environment preferred). Certifications (One or more preferred): CompTIA A+, Network+, or Security+, Microsoft Certified (Azure Fundamentals or MS-900), AI-related certifications (Google AI Essentials or Microsoft AI-900) are a significant plus.
🏖️ Benefits
• Competitive hourly pay • Comprehensive medical/dental/vision coverage • Paid time off
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