Technical Account Manager – U.S. Federal

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Island

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise

Island is the Enterprise Browser designed for businesses, providing complete control over the browsing experience while ensuring security and productivity in the workplace. By embedding core enterprise needs directly into the browser, Island enables organizations to govern and oversee their digital environment effectively. The company is led by experts in enterprise security and browser technology, and it aims to reshape the future of work for major enterprises.

📋 Description

• Serve as the technical point of contact for a portfolio of federal agency customers, guiding them from onboarding to operational maturity • Proactively manage and assist with support cases, feature requests, and escalations; open, monitor, and drive resolution within agency change-control and ticketing processes • Train agency and integrator teams to deploy, manage, and operationalize Island using federal best practices • Build train-the-trainer programs so government staff can run the platform without Island involvement • Provide configuration guidance for PIV and CAC authentication, federal ICAM, government-furnished equipment and BYOD, bandwidth-constrained networks, and FedRAMP or Impact Level 5 tenancy • Supply configuration evidence, control narratives, and artifacts for Information System Security Officers and Authorizing Officials during authorization and continuous monitoring • Keep customers informed of releases and capabilities and connect them to agency priorities, Zero Trust, executive orders, and federal milestones • Partner with Product, Engineering, Support, Customer Success, federal channel partners, and systems integrators • Feed customer learnings back into the product roadmap

🎯 Requirements

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity • Experience supporting U.S. federal departments and agencies, either from inside government or from a company that sells to it • Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms • Experience handling customer escalations, support tickets, and technical project management • Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences, including contracting and security staff • Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms • Willingness to travel to agency sites, a maximum of 25 percent • Must be a U.S. citizen • Must be eligible to pass a federal background investigation, either an SF-85 for a Public Trust position or an SF-86 for a National Security position, depending on the customer environment • Bachelor's degree in a technical discipline or equivalent experience preferred • Familiarity with FedRAMP, the DoD Cloud Computing Security Requirements Guide and its impact levels, NIST SP 800-53, the Risk Management Framework, and the DoD Zero Trust Capabilities and Activities • Hands-on experience with federal ICAM, PIV and CAC, SAML, and SCIM • Experience delivering through Carahsoft, cloud marketplaces, or large systems integrators • Experience with virtual desktop reduction, privileged access management, or third-party and contractor access programs in a government program

🏖️ Benefits

• Remote work arrangement • Travel limited to a maximum of 25 percent • Island will sponsor the federal background investigation where a customer requires it