Technical Account Manager

🔥 0 minutes ago

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Island

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise

Island is the Enterprise Browser designed for businesses, providing complete control over the browsing experience while ensuring security and productivity in the workplace. By embedding core enterprise needs directly into the browser, Island enables organizations to govern and oversee their digital environment effectively. The company is led by experts in enterprise security and browser technology, and it aims to reshape the future of work for major enterprises.

📋 Description

• Serve as the technical point of contact for a portfolio of Island customers, guiding them from onboarding to operational maturity • Proactively manage and assist with support cases, feature requests, and escalations • Open, monitor, and drive resolution of customer issues while keeping customers informed • Train customer teams on deploying, managing, and operationalizing Island using best practices • Provide configuration guidance tailored to customers’ environments and security, performance, and usability goals • Inform customers about upcoming releases and new capabilities and explain their benefits • Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience • Provide customer feedback that influences the product roadmap

🎯 Requirements

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity • Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms • Experience handling customer escalations, support tickets, and technical project management • Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences • Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms • Bachelor’s degree in a technical discipline or equivalent experience preferred