Lead Consultant

Job not on LinkedIn

🔥 11 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Isos Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Isos Technology is an Atlassian Platinum Solution Partner that helps organizations streamline work through Atlassian consulting, cloud migrations, IT service management (Jira Service Management), enterprise strategy and planning, and managed support. They specialize in migrating and optimizing Atlassian products (Jira, Confluence) to Cloud or Data Center, integrating with platforms like AWS, and delivering industry-tailored solutions including Federal/DoD compliance. Isos offers training, ongoing administration, and AI-focused services to improve collaboration, security, and operational efficiency for enterprise clients.

📋 Description

• Manage 3–6 client engagements as the primary point of contact, overseeing service delivery, client retention, client growth, and project profitability • Serve as a technical subject matter expert and provide training to team members • Build and manage strategic plans addressing client needs and generating new business opportunities • Own enterprise-level client assignments and engage senior client leadership • Manage daily support requests, incident response, and long-term planning for assigned clients • Coordinate client requests and communications to meet contracted SLAs • Plan and schedule personnel resources weekly for client assignments • Collaborate with technical consultants and client resources to maintain application reliability • Administer Atlassian products and assist clients with implementation • Provide scheduled off-hours on-call support and respond to service outages • Manage client communications, including weekly status reports and status calls • Participate in organizational process improvement efforts • Support Sales with proposals, renewals, and quarterly client business reviews • Create quarterly blog posts, white papers, and other Atlassian ecosystem marketing content

🎯 Requirements

• 5+ years experience in a consulting or customer service role • 3+ years experience as a Jira administrator • Ability to identify and develop new business opportunities • Effectively manage time and expectations with internal resources and clients • Manage multiple clients and issues simultaneously • Communicate effectively, both verbally and in writing, for technical and business operations audiences • Analyze and interpret complex problems to deliver complete solutions • Ability to administer Atlassian products and provide strategic guidance on long-term use • Advise clients on best practices, guidelines, and recommendations • Execute on essential functions to meet or exceed individual success metrics established annually • Ability to work within the Isos culture and values • Must be willing to participate in and successfully pass a background check and pre-employment drug testing • Must be authorized to work in the United States • Must acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges

🏖️ Benefits

• Suite of employee benefits • Paid time off • 401(k) plan with an employer contribution • Additional incentive opportunities • Work from home arrangement