Senior ServiceNow Developer – ITSM

🕒 May 9

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Design, develop, and configure ServiceNow solutions to support federal program requirements • Build and maintain custom applications, workflows, business rules, and UI policies • Develop and enhance ServiceNow ITSM functionality • Design, develop, and support ServiceNow portals and web-based user experiences • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions • Participate in Agile and SAFe ceremonies • Perform code reviews and ensure adherence to development standards • Support platform upgrades, patching, and performance tuning • Troubleshoot and resolve ServiceNow defects and production issues • Ensure configurations and customizations align with federal standards and best practices • Contribute to technical documentation and knowledge sharing across the team • Support and enhance ITSM knowledge enablement.

🎯 Requirements

• 5+ years of hands-on ServiceNow development experience • Strong experience developing custom ServiceNow applications • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder) • Proficiency with ServiceNow scripting (JavaScript, Glide APIs) • Experience working in Agile or SAFe delivery environments • Bachelor’s degree • ServiceNow CSA and CAD or CIS certification • ServiceNow Certified Implementation Specialist (CIS): CIS – IT Service Management (ITSM) • Strong experience with Service Portal, UI Builder, and user experience design • Experience configuring ITSM module • Familiarity with ServiceNow data model and performance optimization • Strong problem-solving, communication, and collaboration skills.

🏖️ Benefits

• iTech AG is an Equal Opportunity Employer. • Committed to providing reasonable accommodations. • Ability to obtain and maintain a Public Trust security clearance.