ServiceNow Workplace Service Delivery SME

🕒 April 27

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Lead end-to-end design, configuration, and implementation of ServiceNow WSD modules including Workplace Case Management, Space Management, Move Management, Visitor Management, and Asset Management. • Conduct persona workshops to capture requirements, validate workflows, and define user experience expectations across cross-functional stakeholder groups. • Configure preventive maintenance strategies, service catalogs, and work order management processes; develop and implement AutoCAD-driven space management configurations including floorplan imports, space assignments, and occupancy analytics. • Design and build multi-persona analytics dashboards and reporting, integrating WSD capabilities across facilities, physical assets, space planning, and move management into a cohesive workplace solution. • Serve as the recognized WSD subject matter expert, partnering with senior federal managers and executives to provide strategic direction and validate enterprise platform approach through strategy sessions, assessments, and design reviews. • Assess the operational and functional baseline of client organizations, evaluate platform gaps, and define modernization roadmaps that align WSD capabilities with agency mission and cross-functional goals spanning facilities, HR, IT, and security. • Develop and maintain configuration documentation and SOPs; support organizational change management by identifying training needs, designing adoption strategies, and coaching client teams on WSD capabilities. • Mentor and provide technical guidance to more junior ServiceNow developers and functional analysts on WSD best practices and federal delivery standards.

🎯 Requirements

• Minimum 8 years of industry experience in IT consulting, enterprise platform delivery, or federal facilities/workplace management. • Minimum 4 years of hands-on, specialized experience with ServiceNow Workplace Service Delivery (WSD) module. • Demonstrated experience conducting workshops, validating and designing workflows, and leading stakeholder discovery sessions. • Hands-on experience with AutoCAD for space management, including floorplan imports and AutoCAD-driven space configuration within ServiceNow. • Proven track record working directly with senior leaders and executives to assess operational readiness and deliver strategic modernization plans. • Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences. • Experience developing dashboards and reporting within the ServiceNow platform. • Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements.

🏖️ Benefits

• iTech AG is an Equal Opportunity Employer. • Reasonable accommodations for individuals with disabilities. • Support for employees with disabilities through accommodation requests.