Program Manager

🕒 May 5

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Itential

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

💰 Convertible Note on 2022-02

SaaS • Enterprise • Telecommunications

Itential is a leading SaaS platform that focuses on hybrid cloud network automation and orchestration. The company provides products designed to simplify the management of hybrid networks and automate workflows across IT systems and infrastructure, offering solutions for network automation, orchestration, and infrastructure as a service. Itential's platform is utilized by various industries, including financial services, healthcare, public sector, and managed services, to streamline operations, enhance service delivery, and drive innovation through advanced automation processes.

📋 Description

• Lead and Deliver Complex, Multi-Team Programs • Oversee end-to-end delivery of large technical or strategic programs, ensuring alignment with business objectives. • Manage program timelines, milestones, and deliverables with high accountability. • Monitor progress and ensure programs stay on time, within scope, and within budget. • Execute programs using both Agile and Waterfall methodologies as appropriate. • Drive Cross-Functional Alignment • Coordinate across engineering, product, operations, and business teams to ensure shared understanding and execution. • Translate business requirements into actionable technical requirements. • Facilitate communication between technical and non-technical stakeholders. • Manage Risks, Dependencies, and Issues • Identify program risks early and develop mitigation strategies. • Escalate blockers and resolve cross-team issues to maintain delivery momentum. • Build and Maintain Program Structure and Governance • Develop and manage program schedules, roadmaps, and documentation. • Establish standards, processes, and best practices for program execution. • Communicate Program Status and Outcomes • Provide regular updates to leadership on progress, risks, and strategic impact. • Support Strategic Planning and Long-Term Vision • Help define high-level goals, roadmaps, and success metrics for programs. • Evaluate program strengths and weaknesses to drive continuous improvement.

🎯 Requirements

• Minimum of 8 years of industry experience. • PMP certification required. • Proficiency with Microsoft Project, Smartsheet, and the Microsoft Office suite. • Strong problem-solving skills. • Strong project planning, scheduling, and organizational skills. • Enterprise software delivery experience, including familiarity with deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures. • Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management. • Excellent written, verbal, client-facing, and internal communication skills, with the ability to communicate up to executive/C-level leadership. • Experience with change-management processes for professional services projects. • Experience creating or reviewing professional services SOWs (preferred).

🏖️ Benefits

• ADA Accommodation: Itential is committed to providing reasonable accommodations to qualified individuals with disabilities. • Equal Opportunity: Itential is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. • Employment at Will: Employment with Itential is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.