IT Support Technician, Entry-Level

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $33.5k / year

⏰ Full Time

⚪️ Entry-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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J-Mack Technologies, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

☁️ SaaS

⚡ Productivity

Enterprise • SaaS • Productivity

J-Mack Technologies, LLC is a company that specializes in software development and IT consulting services. They offer custom software solutions that aim to optimize business processes and enhance productivity for various organizations. Their services also include enterprise technology integration and digital transformation strategies.

📋 Description

• Respond to technical issues escalated by customers • Act as a liaison between operations, the client, and Engineering/Development • Respond to end-user requests for assistance using existing manuals and scripted responses • Interact effectively with customers • Refer ongoing issues to the appropriate engineering support team • Provide extended Core Hours Support Monday–Saturday 6:00 AM–10:00 PM ET and Sunday 6:00 AM–3:00 PM ET, excluding holidays

🎯 Requirements

• Experience with problem solving, debugging, and providing solutions to technical issues • Ability to prioritize and execute tasks in a high-pressure environment • Experience working within a team-oriented, collaborative, agile environment • Highly self-motivated and directed with the ability to manage multi-discipline triage calls • Experience documenting and communicating work-arounds and solutions clearly • Prior experience with federal or VA.gov digital services are highly desirable • Must be able to pass a US Government Public Trust Security Clearance • Ability to manage time and prioritization of tasks at a high level • Ability to communicate effectively with managers and customers • Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment • Experience with tools such as ServiceNow, GitHub, Jira • High school diploma or GED

🏖️ Benefits

• Fully remote, full-time role with meaningful mission impact for the Veteran community • Opportunity to shape standards and practices at the program level • Medical, Dental & Vision Insurance — J-Mack covers 80% of employee premiums and 50% of dependent premiums • Basic Life, Short-Term Disability & Long-Term Disability — J-Mack covers 100% of the costs • 401(k) Safe Harbor Plan with full vesting and 4% company match • Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years • 11 Paid Holidays • Charity Matching: J-Mack matches employee donations up to $250 annually, plus donates a percentage of profits to various charities each year

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