Director of Product

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $180k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Jackrabbit Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

📚 Education

SaaS • B2B • Education

Jackrabbit Technologies is the leading provider of cloud-based class management software tailored for youth activity centers, including gymnastics, dance, swim, cheer, music, and childcare businesses. Founded in 2004, the company has excelled in helping businesses automate and streamline their operations, enabling them to focus on teaching and engaging with students. Jackrabbit's comprehensive software suite is designed to enhance business operations and customer experiences with features like online registration, payment processing, scheduling, and a robust parent portal that facilitates communication. Trusted by thousands of clients across multiple states and countries, Jackrabbit Technologies stands out for its reliability, data security, and commitment to client success.

📋 Description

• Lead the development and evolution of Jackrabbit’s product strategy, ensuring it aligns with customer needs, company goals, market opportunities, and long-term platform direction • Own and manage the product roadmap process, creating transparency around what we are building, why it matters, when it is expected, and how success will be measured • Build and maintain a clear prioritization framework that balances customer needs, revenue opportunities, retention impact, usability improvements, implementation efficiency, technical debt, compliance needs, and strategic product bets • Clearly communicate roadmap decisions, tradeoffs, and priorities across the organization • Engage regularly with customers to understand their workflows, pain points, goals, and evolving needs • Define and manage product success metrics tied to adoption, retention, usability, implementation efficiency, support reduction, customer satisfaction, payments adoption, expansion opportunities, and revenue impact • Partner with Finance, Client Success, Sales, Marketing, and Payments to understand how product decisions influence customer retention, growth, monetization, and operational efficiency

🎯 Requirements

• Bachelor’s degree in business, marketing, computer science, data analytics, a related field, or equivalent applicable work experience • 10+ years of progressive product management and product leadership experience in a SaaS or software environment • Previous experience leading and managing product talent, including direct people management responsibility • Experience creating and executing product strategy in a B2B SaaS, vertical SaaS, SMB software, workflow-heavy software, payments, or operational platform environment • Strong understanding of product performance metrics, adoption metrics, customer retention, user behavior, business impact, and KPIs • Ability to travel up to 10% for Charlotte-based candidates or up to 25% for non-Charlotte-based candidates for team collaboration, leadership meetings, and customer engagement • Must have reliable high-speed internet access • Must be a US Citizen or Green Card holders with no special circumstances living in the US

🏖️ Benefits

• Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts • Company-Paid Disability and Life Insurance • Opportunity to elect Critical Illness and Accident Insurance • Confidential access to legal and life counseling • Mental health support available 24/7 • 401(k) with a generous company match • Annual allowance for professional development • Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves • Paid Time to volunteer in your community