Director of Tax Knowledge – Design

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Jackson Hewitt Tax Service Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

💸 Finance

👥 B2C

📋 Compliance

Finance • B2C • Compliance

Jackson Hewitt Tax Service Inc. is a U. S. -based tax preparation and resolution company that provides year-round tax filing, refund advance loans, tax planning, and IRS representation services through company-owned offices, franchises, and in-store locations (including Walmart), as well as online filing options. It serves individual taxpayers, self-employed clients, and small businesses, offering guarantees (e. g. , Biggest Refund, Lifetime Accuracy) and support for audits, collections, amended returns, and other tax issues. Jackson Hewitt also offers franchise opportunities and hires seasonal and full-time tax professionals.

📋 Description

• Establishes goals and objectives, develops work plans, assigns tasks, maintains schedules and coordinates activities. • Monitors the timely completion of tasks and ensures that goals and objectives are met. • Drives the development of the team, coaches and motivates staff to ensure high productivity and quality, teamwork and increased group competency. • Organizes, facilitates and participates in data gathering from multiple resources to collect information needed to analyze and define yearly changes for tax knowledge materials. • Facilitates updating of existing tax knowledge courses and materials and identifies efficiencies to streamline current development processes. • Facilitates identification of current and pending tax law changes and development new tax-related educational material in a variety of formats. • Works with Learning Specialists to facilitate incorporation of tax content in operations materials where appropriate. • Evaluates usage of materials on a regular basis to assist in planning. • Coordinates responses to tax-related communications. • Reviews the work of staff and provides feedback. • Ensures department processes and standards are adhered to. • Manages yearly maintenance of courses and researches available technologies to enhance department processes and procedures. • Performs other duties as required.

🎯 Requirements

• Bachelor’s degree in business or a related field, or equivalent in education and experience. • Relevant individual income tax experience is strongly preferred; however, some tax knowledge is required (corporate, individual, etc.). • At least 10 years of combined tax knowledge and instructional design experience. • At least 2 years of project and/or resource management experience. • Educational design experience is strongly preferred. • Detailed knowledge of adult learning techniques, instructional design and distance learning methodologies. • Cursory understanding of Learning Management Systems, preferably Schoox, a plus. • Strong research and analytical skills, including the use of A.I. for research and analysis. • Superb leadership and motivational skills.

🏖️ Benefits

• Bonus based on performance • Competitive salary • Dental insurance • Donation matching • Health insurance • Paid time off • Training & development • Vision insurance • Wellness resources • 401(k) matching • Employee discounts • Parental leave