Service Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $52k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jacuzzi Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🏭 Manufacturing

🏗️ Construction

🏨 Hospitality

Manufacturing • Construction • Hospitality

Jacuzzi Group is a company renowned for its innovation and leadership in the wellness and hydrotherapy industry. They offer a wide range of products including hot tubs, swim spas, saunas, and a variety of bathroom fixtures. Their products are designed to provide health benefits such as hydrotherapy for stress relief and post-exercise recovery. Known for their high-performance swim experiences and collaborations with athletes, Jacuzzi continues to innovate with technologies like the SmartTub® system for energy-efficient operation and the integration of infrared and red light therapy in their offerings.

📋 Description

• Address customer complaints and service-related issues promptly while maintaining positive customer relations • Understand all facets of installation • Schedule and coordinate service calls involving plumbing, flooring repair, wall repair, and minor drywall repairs • Manage Service Technician schedules across the nation • Create work orders for required materials and work to be completed • Communicate with the Senior Services Manager, Senior Production Manager, and Service Technicians across Jacuzzi Bath Remodel locations • Update data and notes in scheduling software • Upload service tickets and photos into Salesforce CRM • Coordinate subcontractors when necessary • Take escalated customer calls and coordinate resolutions with management • Perform other assigned duties

🎯 Requirements

• 5+ years of HVAC/Plumbing/Service Dispatching experience • Proficient in CRM software (Salesforce) • Able to effectively relate and communicate with all levels of employees and customers • Must be dependable - must demonstrate thorough follow-up and responsiveness • Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances • Must possess the ability to remain calm and composed while effectively communicating with customers • Experience with Service/Repair scheduling is highly preferred

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • 401K with company match • Paid Time off & Company holidays • Growth and promotional opportunities in future • Great work culture and a great team to work with!