Senior Client Success Manager

🕒 October 25, 2025

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January Ventures

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

🤝 B2B

💸 Finance

💳 Fintech

B2B • Finance • Fintech

January Ventures is a venture capital firm that focuses on investing in outlier founders who are transforming traditional industries and processes from day one. They prioritize founders with differentiated industry expertise, ambition, and tenacity, rather than their backgrounds or connections. January Ventures aims to support diverse, innovative startups at the pre-seed stage, providing strategic advice, resources, and a community for founders to succeed. The firm believes in democratizing access to venture capital and fostering a collaborative environment for under-represented founders.

📋 Description

• Own strategic accounts as primary relationship owner, anticipating client needs and building trust through transparency during both wins and crises • Identify patterns across your book of business and act as intelligence engine for Product and Account Management, translating frontline insights into product roadmap decisions and surfacing expansion opportunities • Lead monthly performance reviews that teach clients something new, moving beyond reporting to diagnosing root causes and proposing evidence-based solutions • Coordinate audit processes end-to-end with zero missed deadlines and resolve complex issues with speed and clarity • Turn individual client wins into repeatable playbooks and partner with Client Operations to fix systemic friction • Document what works and elevate team performance through knowledge sharing and scalable processes

🎯 Requirements

• 4+ years in high-touch B2B client success, strategic account management, or management consulting with enterprise clients - deep experience with fewer strategic accounts vs. managing long lists of transactional relationships • Track record of controlling narratives with enterprise clients during both wins and crises: maintained trust when things broke, preempted escalations through transparency, turned detractors into advocates • Demonstrated analytical capability: used SQL, Excel, or BI tools (Mode, Looker, Tableau) to structure messy client data into insights that changed behavior - not just reported metrics but diagnosed problems • Cross-functional influence without authority: partnered with Product, Operations, Compliance to ship improvements that became team-wide best practices - drove outcomes, not just flagged issues • Evidence of improving client outcomes through process innovation: built systems that scaled beyond their book of business, turned individual wins into repeatable playbooks.

🏖️ Benefits

• Offers Equity