Customer Success Manager

🕒 September 4, 2025

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monday.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. The platform is fully customizable to suit any business vertical and is currently used by over 186,000 customers across 200 industries in over 200 countries and territories.

📋 Description

• Lead a team of Customer Success Managers and expand/manage a group of HT CSMs • Grow and develop the team by providing expert-level CS knowledge, coaching, training, and creating overall process improvement • Drive day-to-day execution to exceed the business retention and growth targets of monday.com • Create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and retention • Collaborate on account plans and reviews with Account Managers, Managing Directors, and Customer Success Managers to identify opportunities to increase customer value • Participate and lead key items on weekly, monthly, and quarterly business reviews with cross-functional partners to highlight risks, opportunities, and progress around key initiatives on Customer Success roadmap • Own the retention forecast of Strategic customers, reporting risks and their mitigation status weekly • Collaborate with Customer Success leadership and teams to build, execute, and refine the Customer Success roadmap • Set vision, create processes and best practices, and maintain deep relationships with cross-functional partners to ensure retention and growth of MM/ENT customers

🎯 Requirements

• 5+ years of experience in CSM roles (2+ as a Senior CSM / Principal) • At least 1 year of experience managing a team of HT CSMs • Must have experience in working with MM/ENT HT customers, managing executive relationships, along with end-user relationships • Experience in working with CS tools, along with rolling these tools out to teams • Ability to prioritize and multitask while maintaining urgency, thoughtfulness, and poise under pressure while keeping an eye on the KPIs and success metrics for customers and our business • Analytical Skills: High-level data analysis, synthesis, and reporting capabilities • Experience carrying a retention or growth target • Some travel included for customer visitation • Past sales experience is a plus • Visa sponsorship for this role is currently not available

🏖️ Benefits

• Hybrid role in our NYC office • Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies