Clinical Research Patient Engagement Specialist – Psychiatry

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Logo of Javara

Javara

51 - 200 employees

Founded 2018

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Javara is a pioneering company that provides clinical research access at the point of care by embedding staff and infrastructure into large healthcare organizations. This integration not only facilitates greater patient access to clinical trials but also expedites the FDA approval process through the collection of reliable and robust data. By connecting patients with clinical trials at the right time, Javara enhances patient care and drives innovation in healthcare.

📋 Description

• Promote the mission of Javara with a primary guiding principle of patient safety and well-being and building and maintaining a culture that combines the highest standard of integrity with excellence to all those Javara serves. • Ensure patient engagement team safety, regulatory compliance, and that Javara’s standard operating procedures and guidelines are followed, as well as ensuring that it complies with all FDA, ICH/GCP Guidelines and state and local laws and regulations. • Oversee uniform application of patient engagement technology systems, policies, and procedures. • Conduct telephone and in-person prescreening of prospective participants for psychiatric and central nervous system (CNS) clinical trials, with a primary focus on Major Depressive Disorder (MDD). • Build trust and establish rapport with individuals experiencing depression and other mental health conditions while maintaining empathy, professionalism, and confidentiality. • Assess eligibility using protocol-specific inclusion and exclusion criteria and accurately document screening outcomes. • Identify and appropriately escalate participant safety concerns, including suicidal ideation or psychiatric deterioration, according to site policies and study protocols. • Collaborate closely with investigators, coordinators, therapists, and referral sources to facilitate timely participant enrollment. • Maintain a compassionate, patient-centered experience while meeting enrollment goals and study timelines.

🎯 Requirements

• Required Bachelor’s degree in psychology, social work, counseling, nursing, or a related healthcare field preferred (or equivalent relevant experience). • Minimum of 2 years of professional experience working directly with adults diagnosed with Major Depressive Disorder or other serious mental health conditions. • Experience in one or more of the following settings: Outpatient behavioral health, Psychiatric practice, Community mental health, Inpatient psychiatry, Crisis services, Clinical research involving psychiatric populations. • Demonstrated ability to communicate with patients experiencing depression, anxiety, or other psychiatric symptoms with empathy and professionalism. • Experience conducting structured interviews, patient assessments, or clinical screening. • Strong documentation and organizational skills with exceptional attention to detail. • Comfortable working toward recruitment and enrollment goals in a fast-paced environment. • Ability to adhere to and apply SOP’s, GCP’s guidelines and regulations pertaining to clinical trials. • Ability to take initiative, problem solve, and work independently. • Accountable, dependable and strong commitment to quality of work. • Strong written and verbal communication skills.

🏖️ Benefits

• Excellent customer service skills. • Ability to discuss sensitive topics with patients. • Call Center experience a plus. • Medical experience a plus. • Bilingual in English/Spanish, not required.

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