LMS and Digital Product Administrator

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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The Jed Foundation (JED)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🤝 Non-profit

Healthcare • Consulting • Non-profit

The Jed Foundation (JED) is a nonprofit organization dedicated to protecting emotional health and preventing suicide among teens and young adults. It provides resources and programs to equip young people with the skills and support they need to thrive and address mental health challenges. JED partners with high schools and colleges to strengthen their mental health, substance misuse, and suicide prevention programs. The foundation also focuses on community mobilization to raise awareness and encourage action for young adult mental health. Through educational resources, training programs, and collaborations, JED aims to create a supportive environment for youth mental well-being.

📋 Description

• Lead implementation and maintenance of JED’s Digital Learning ecosystem • Configure courses, user access, single sign-on, resource libraries, surveys, evaluations, and sandbox/production environments • Conduct quality assurance testing, including end-to-end registration-through-certification testing and SCORM integration testing • Pull training data and reports, audit course completions, support data analysis, and identify digital delivery and user experience improvements • Manage account creation, training enrollment, subscription access, and training credits • Support discovery, prototyping, and implementation of AI-supported end-user support and impact-reporting workflows • Provide end-user support for learners, JED staff, and partners, resolving access, authentication, and technical issues within defined SLAs • Feed recurring support issues into the product backlog and propose fixes • Support technical discovery and planning for LMS, The Hub, and JED website integrations • Manage instructor-led training, self-paced modules, videos, knowledge checks, surveys, and resources in the LMS • Train and support internal and external users and maintain training materials • Create Standard Operating Procedures for system administrators • Own planning, refinement, and release ceremonies; track decisions and action items to closure • Report to the Sr. Product Manager

🎯 Requirements

• 3+ years of LMS and Digital Product administration experience, including end-user training and day-to-day support • Knowledge of virtual instructor-led training platforms such as Zoom or Microsoft Teams • Familiarity with instructional design • Familiarity with LMS platforms such as LearnUpon • Familiarity with authoring systems such as RISE/Articulate • Familiarity with survey platforms such as Qualtrics • Familiarity with content management systems such as Contentful • Familiarity with BI and reporting platforms such as Google Analytics/Looker • Strong decision-making and multitasking skills • Ability to work effectively in a team environment and handle service issues with integrity, skill, and professionalism • Up-to-date knowledge of learning and development practices • Proven ability to work successfully with diverse populations • Demonstrated commitment to promoting diversity and inclusion

🏖️ Benefits

• Remote work arrangement • Approximately 5% travel for internal meetings within the US • Professional development opportunities