Facility Manager – Operations & Service Delivery

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Logo of Jones Lang LaSalle Americas, Inc.

Jones Lang LaSalle Americas, Inc.

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Lead the delivery of best-in-class facilities management (FM) operations across a retail banking portfolio by developing, documenting, and implementing standardized processes that drive consistency, compliance, and operational efficiency. • Partner closely with the Facilities Management (FM) team and broader business stakeholders to align operational execution with financial objectives, service contracts, regulatory requirements, and health and safety standards—while continuously improving performance through structured training and measurable outcomes. • Develop, document, and implement standardized operating procedures (SOPs) across the facilities management program to ensure consistent execution, regulatory compliance, and scalable operational efficiency. • Drive operational efficiency initiatives by optimizing workflows, reducing redundancies, and ensuring consistent application of best practices across the portfolio. • Deliver a seamless client experience by serving as a key interface between facilities management and the real estate organization, ensuring processes are clearly understood, adopted, and executed.

🎯 Requirements

• Bachelor’s degree or 5+ years of experience in facilities management, corporate real estate, or a third-party FM environment. • Proven ability to develop process documentation, SOPs, and training materials specific to facilities management operations. • Strong analytical and financial skills, including expense management, variance analysis, and KPI-driven performance evaluation. • Demonstrated success in partnering with FM teams to implement processes, train stakeholders, and measure performance outcomes. • Ability to interpret legal, regulatory, and technical requirements and integrate them into FM operational processes. • Strong problem-solving mindset with a focus on driving operational efficiency, consistency, and disciplined execution across diverse environments.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay

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