Data Operations Associate

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The Trevor Project

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

The Trevor Project is the leading suicide prevention and crisis intervention nonprofit organization for LGBTQ+ young people, providing counseling support 24/7. They offer a range of services including crisis support, advocacy, research, peer support, and public education to promote the well-being of young LGBTQ+ individuals. The organization conducts research to inform policymakers, supports an international community through TrevorSpace, and educates allies and educators about the needs of LGBTQ+ youth. The Trevor Project engages with the community through partnerships, volunteer opportunities, and fundraising initiatives, aiming to create a supportive environment for LGBTQ+ young people everywhere.

📋 Description

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy. • Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation. • Be the main point of contact for data requests from the advancement team and channel leaders. • Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems. • Handle duplicate merges, regular data updates and answering basic system questions. • Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows. • Administer and configure donor-facing technology platforms and internal CRM settings in partnership with the development and technology teams. • Work closely with revenue teams and marketing and content on all systems support. • Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards. • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging

🎯 Requirements

• Proficiency in: Administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics). • Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation. • Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems. • Spoken and written English • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

🏖️ Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs • Mental health resources, with access to virtual care and a variety of in and out of network options for support • 403(b) retirement plan with a 3% employer match, vesting over three years • Generous paid time off and company holidays to rest and recharge • Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii with provided technology, a home office setup reimbursement, and a monthly internet reimbursement