Global HR Content Lead

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $1 / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Partner on JLL's multi-year content strategy with the Head of Process & Content to ensure it aligns with HR transformation objectives, technology roadmap, and employee experience targets • Define content maturity model and roadmap to move JLL from reactive content creation to predictive, data-driven knowledge management • Establish strategic content principles that balance employee autonomy, compliance requirements, and operational scalability across diverse global markets • Build comprehensive business cases demonstrating ROI of content investment through case deflection modeling, efficiency gains, and employee productivity impact • Design governance framework that defines decision rights, content ownership models, quality standards, and escalation protocols • Establish tiered accountability structure assigning strategic oversight, tactical execution, and operational maintenance across HR Centers of Excellence • Create content lifecycle management processes that ensure materials remain current as policies, systems, and regulations evolve • Apply AI-enhanced search optimization (semantic search, meta tagging) to help end users find meaningful content faster and with fewer clicks • Design and implement standardized content templates ensuring consistency across all knowledge articles, optimized for both human readability and AI parsing to improve Moveworks accuracy and search performance • Research the use of conversational AI and chatbot integrations (e.g., virtual agents within Workday) to automate FAQ resolution and reduce ticket volume

🎯 Requirements

• Bachelor's degree • 5+ years of experience in content development, knowledge management, or digital HR experience • Hands-on experience with AI writing and content tools (e.g., ChatGPT, Claude, Copilot, Jasper, or similar) • Demonstrated ability to apply prompt engineering to generate, refine, and govern AI-assisted content • Familiarity with adding meta data and tagging within knowledge management platforms • Experience with knowledge management and case management systems (ServiceNow, Workday, Move Works, etc.) • Strong ability to translate complex business processes into clear, user-friendly documentation • Critical thinking, problem solving, and sound judgment — including the ability to evaluate AI-generated output for accuracy and bias • Proven understanding of the intersection between user needs, technology, and business goals

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay