Senior Director, Cloud Network Operations

Job not on LinkedIn

🕒 April 8

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $270k - $351k / year

⏰ Full Time

🟠 Senior

🌐 Network Operations

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Lead and mentor a diverse team, fostering a collaborative culture to drive innovation in global network operations. • Ensure compliance with security and regulatory requirements, proactively identifying and addressing risks and vulnerabilities. • Develop and implement operational policies, procedures, and standards to maintain reliable and secure cloud and on-prem networks. • Ensure uninterrupted operation of the network in cloud and data centres, implementing strategies for maintenance, upgrades, and scalability. • Efficiently manage network outages, minimizing impact on business operations. • Lead capacity planning efforts, aligning network resources with business requirements. • Collaborate cross-functionally to plan and execute global network projects. • Drive network optimizations, including location moves, consolidations, and enhancements. • Develop and maintain comprehensive disaster recovery and business continuity plans. • Conduct regular testing and exercises to validate the effectiveness of plans. • Analyze network performance metrics, identifying areas for improvement and implementing corrective actions. • Serve as a point of escalation for incidents, coordinating response efforts. • Implement best practices, automate processes, and stay current with network technologies. • Act as a strategic liaison between the team and senior executives. • Foster communication and collaboration across departments to address cross-functional challenges. • Collaborate with vendors to ensure reliable network services for cloud and global data centres. • Prepare and deliver comprehensive reports to senior executives, summarizing network performance and ongoing projects. • Provide actionable recommendations to improve the stability of network operations. • Align network operations with strategic goals and objectives. • Participate in executive meetings for planning, budgeting, and resource allocation. • Work closely with senior executives to manage the budget for network operations. • Justify investment requests, highlighting ROI and business benefits. • Monitor and troubleshoot network performance issues, ensuring high availability and minimal downtime. • Implement network monitoring tools to track network performance metrics and proactively identify and resolve potential issues. • Develop and enforce network operations policies, procedures, and standards to maintain the efficiency and security of the cloud network. • Collaborate with vendors and service providers to ensure compliance with service level agreements (SLAs) and resolve network-related service issues. • Lead and mentor a team of network engineers and administrators, providing guidance, support, and professional development opportunities. • Assign tasks, set priorities, and ensure timely completion of network-related projects and initiatives. • Foster a collaborative work environment, encouraging knowledge sharing and cross-training to enhance team performance.

🎯 Requirements

• Masters/bachelor’s degree in information & computer science • 10+ years of technical hands-on network support • 5+ years as previous network architect experience • 5+ years in technical management of network operations • 4+ years' experience in deploying cloud networks and operational support • 7+ years of leading and managing global teams • 7+ years of IT operational delivery support • 7+ years of Customer Service and Leadership • Strong understanding of cloud and on-prem networking, including troubleshooting skills • Experience in successfully deploying and managing networking in a global data centre environment and public clouds such as AWS and Azure • Familiarity with ITIL disciplines and best practices • Strong conflict management and problem-solving skills in a diverse and large-scale enterprise environment • Excellent communication and presentation skills, with the ability to effectively engage with senior executive leadership • Experience in managing outsourced vendors and environments for network support • Strong operational ability in managing a complex and geographically dispersed enterprise network environment • Strong decision-making and operational skills • Self-starter, motivator, and ability to work independently or in a team • Proven experience in cloud network operations management, preferably in a large-scale enterprise environment • Strong knowledge of cloud infrastructure, including AWS, Azure, or Google Cloud Platform • In-depth understanding of network protocols, routing, switching, and firewall technologies • Familiarity with network monitoring tools, such as Data Dog, Thousand Eyes and PRTG • Excellent problem-solving and analytical abilities to identify and address network performance issues • Experience in building strong global technical teams to support cloud and on-prem networking • Strong knowledge of cloud networking and support for Azure and AWS.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay