Senior Director, Performance Management

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🔥 1 hour ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $128k - $155k / year

⏰ Full Time

🟠 Senior

👔 Director

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Lead the development and execution of enterprise-wide performance management strategies and frameworks tailored to life sciences clients, implementing standardized methodologies, tools, and best practices across the vertical. • Oversee a team of performance managers supporting multiple accounts, providing coaching, mentorship, and professional development while fostering a culture of accountability, continuous learning, and excellence. • Establish, monitor, and report on Key Performance Indicators (KPIs) aligned with client objectives, regulatory requirements (FDA, EMA, GMP/GLP), and organizational goals specific to life sciences operations. • Develop and deploy technologies and platforms for efficient performance data collection, analysis, and reporting, championing adoption of AI, RPA, and advanced analytics to drive operational efficiency in mission-critical environments. • Serve as primary strategic advisor to life sciences clients on performance excellence initiatives, partnering directly to translate business goals into measurable performance outcomes and operational excellence programs. • Act as primary point person for establishing performance standards and frameworks for new business opportunities and RFP responses, creating standardized scorecards and tools for rapid deployment in competitive situations. • Drive performance delivery from the client's perspective by establishing governance models, performance reviews, and continuous improvement programs that demonstrate tangible value and ensure regulatory compliance. • Enhance cross-account collaboration to improve knowledge sharing and ensure consistency in performance management approaches, while aligning strategies with client expectations unique to life sciences facilities. • Utilize performance data and advanced analytics to identify trends, gaps, and opportunities for improvement, developing corrective action plans to address performance issues and drive service delivery excellence. • Design and deliver training programs that strengthen performance management capabilities organization-wide, establishing succession planning and talent development strategies to ensure leadership continuity within the function.

🎯 Requirements

• 10+ years of experience leading high-performing teams in facility management, performance management, workplace services, or real estate operations, with significant experience in the life sciences industry. • Proven ability to develop and implement performance management programs across complex, multi-account portfolios in life sciences or similarly regulated environments, fostering a culture of ownership and continuous improvement. • Demonstrated experience leading and developing teams of performance professionals or operational leaders supporting life sciences clients. • Deep understanding of life sciences facility requirements, including cleanroom operations, laboratory environments, regulatory compliance (GMP), and critical infrastructure management. • Leadership presence and ability to constructively influence teams, clients, and stakeholders toward accomplishing shared goals in client-facing environments. • Strong background in KPI development, performance tracking, analytics, and process optimization within life sciences or highly regulated industries. • Strong analytical and problem-solving skills, with experience in data-driven decision-making and advanced reporting. • Excellent communication, senior-level stakeholder management, and executive client-facing presentation skills with life sciences industry leaders. • Ability to drive operational excellence and innovation in a fast-paced, dynamic, multi-account environment serving life sciences clients. • Experience working within a supplier-client relationship in real estate portfolio management for life sciences organizations. • Familiarity with IFM technologies, workplace analytics, performance management platforms, and digital reporting tools used in life sciences facility management. • Strong understanding of change management, organizational development, and team leadership strategies applicable to life sciences operations.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay