Senior Director, Technology Account Management

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, North Carolina, +1 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote ⚔️ Virginia – Remote

💵 $185k - $220k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Ensure delivery of high-quality IT services according to SLAs and operational standards • Monitor service performance and identify improvement opportunities using metrics, KPIs, and SLAs • Build and maintain trusted relationships with client stakeholders, account leadership, and internal technology teams • Act as the client-facing technology lead and translate technical matters into business terms • Serve as an escalation point for service issues • Develop and implement incident and problem management processes • Coordinate incident response and troubleshooting to minimize downtime and business impact • Conduct root cause analysis and implement corrective actions • Manage maintenance activities, software updates, patches, upgrades, and change processes • Coordinate service-related communications among internal teams, clients, and third-party vendors • Prepare and present service performance reports and improvement initiatives in monthly and quarterly business reviews • Maintain platform operations documentation, including SOPs, runbooks, and knowledge bases • Mentor and coach Technology Operations Specialists • Ensure compliance with cybersecurity, information security, privacy, regulatory, and data protection requirements • Oversee user management and access control for business applications and BI systems • Manage on-account technology vendors and service providers, including performance evaluations and SLA compliance • Drive continuous improvement initiatives

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field • 5+ years of experience in IT service management or a related role • Strong understanding of IT service management principles (ITIL v4) • Experience managing incident, problem, and change management processes • Proficiency managing account relationships, vendor relationships, SLAs, and service contracts • Excellent communication, interpersonal, and presentation skills • Proven ability to build and maintain strong relationships with stakeholders at all levels • Demonstrated executive presence, including presenting to and influencing senior client stakeholders • Experience with project management methodologies • Familiarity with service management tools and technologies • Experience working in a complex, matrixed organization • Experience supporting clients in financial services or other highly regulated industries is preferred • Familiarity with the JLL Work Dynamics technology ecosystem is a plus • Candidates must be authorized to work in the United States without sponsorship • No visa sponsorship provided

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health