Client Engagement Coordinator

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Foster positive client experiences through proactive communication, milestone recognition, and client appreciation initiatives. • Document all client interactions, create necessary follow up tasks, and monitor progress to ensure timely completion. • Identify client concerns, address routine issues, and escalate sensitive or complex matters while maintaining professionalism, confidentiality, and exceptional service standards. • Conduct regular client check ins to maintain engagement, strengthen relationships, and ensure clients feel informed and supported. • Welcome new clients, facilitate onboarding, assist with client portal access, and introduce clients to their assigned Case Manager. • Request client reviews, encourage referrals, and track client feedback to support client satisfaction and retention efforts. • Communicate case related updates, treatment changes, and important developments to the Case Management team. • Collect updated medical treatment, provider, and contact information while maintaining accurate client records in Clio. • Serve as the primary point of contact for clients, providing timely updates, guidance, and support throughout the disability claims process.

🎯 Requirements

• Exceptional customer service and relationship building abilities • Empathy and compassion • Professional verbal and written communication • Attention to detail • Strong organizational and time management skills • Problem solving and conflict resolution • Client retention and engagement mindset • Ability to maintain confidentiality • Accountability and follow through • Adaptability in a fast-paced environment • CRM and data entry proficiency • Strong interpersonal skills • Proactive communication and follow up skills • Ability to work independently while remaining highly collaborative • Legal support or case management experience preferred

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.