Data Specialist

Job not on LinkedIn

🔥 7 minutes ago

🌪️ Oklahoma, Texas, +1 more states – Remote

🌪️ Oklahoma – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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American Cancer Society

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American Cancer Society is a leading cancer-fighting organization dedicated to improving the lives of people with cancer and their families through advocacy, research, and patient support. Founded in 1913 by volunteers, it remains committed to its mission of ending cancer as we know it, for everyone. The organization impacts over 55 million lives annually by offering diverse career opportunities in various disciplines and maintaining a strong focus on diversity, equity, and inclusion. Through programs like Hope Lodge and a 24/7 cancer helpline, American Cancer Society provides crucial support and information to those affected by cancer. It is also known for its public policy advocacy through the Cancer Action Network, making significant strides in cancer prevention, detection, treatment, and survival.

📋 Description

• Monitor, support, and resolve issues with customer transaction data feeds • Monitor and process donations and customer transactions across external and internal platforms • Track database feeds and associated applications • Ensure accurate processing of erred data for all data feeds and mail types to endpoint systems • Perform high-level audits to ensure vendor-provided data is accurate • Evaluate and process erred data in exception queues, correct data, and submit it to endpoint systems • Extract correspondence data from vendor image storage applications, review data needs, and complete data entry • Use vendor tools to evaluate, analyze, and respond to questions about donation processing and required coding • Research and report data anomalies and trends to the Senior Data Specialist or Director, Donations Processing • Collaborate with the Senior Data Specialist and other departments to resolve issues • Support end-to-end testing and validation of transactions and customer data updates • Use CRM and donor data management systems, including Salesforce, NetSuite, Data Cloud, and proprietary ACS applications, to manage customer data and support business processes

🎯 Requirements

• High School Diploma or Equivalent • Minimum of three years equivalent work experience, preferably in data capture and computer operation, remittance and/or lockbox processing, or other financial transactional processing • Must be in the current position for at least six months • Ability to work between 8 am and 5 pm Central Time • Organizational and interpersonal skills • Ability to work well in a team/collaborative environment • Strong attention to detail • Initiative, professionalism, and ability to work under pressure • Ability to maintain quality service in a busy work environment • Tact, discretion, common sense, and dependability • Willingness and ability to be flexible • Specialized training or knowledge of Constituent Relationship Management software; Salesforce experience a plus • Knowledge of customer data configuration and its impact on business process flow and efficiency • Working knowledge of customer data software applications, including proprietary SDB, UVI, DPGW, Correction Queue, Exception Queue, Audit Queue, Salesforce, NetSuite, and Data Cloud • Understanding of ACS data structure, data use, business processes, and users • Ability to travel when necessary for external meetings and conferences

🏖️ Benefits

• Generous paid time off policy • Medical benefits • Dental benefits • Retirement benefits • Wellness programs • Professional development programs to enhance staff skills • Limited travel to external meetings and conferences

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