Care Connector

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Assist in resolving patient/member concerns and provide clinical education and instruction • Maintain patient/member satisfaction through a high level of clinical support • Assist and educate patients/members through motivational interviewing, problem solving, interpreting complex clinical problems, researching information, contacting providers and providing information • Help patients/members address social determinants of health, special needs and crisis situations • Identify primary and secondary resources, discuss options and help patients/members decide on a plan of action • Advocate for incapacitated patients/members or those unable to communicate effectively with service delivery systems • Serve as primary contact for the Enhanced Member Supports Unit, Behavioral Health and network for patients/members/providers • Assess clinical issues and concerns and provide accurate information promptly • Manage crisis situations and triage appropriately • Complete resolution of patient/member/provider concerns and inquiries • Provide daily support and direction to patient/member/provider services staff • Obtain caller-needs data for monthly statistical and activity reports • Communicate and coordinate with internal departments to resolve issues • Collect and record data on special-needs organizations, facilities and services • Prepare, generate and disseminate letter communications to patients and members • Provide team training as needed • Explore covered benefits and community resources by line of business and product design • Provide team-building resources and direct peers to appropriate policies and procedures • Complete outbound calls to resolve complex eligibility issues • Navigate multiple computer programs while assisting patients/members/providers

🎯 Requirements

• Bachelor's Degree in a related field of study (Social Work, Healthcare Administration, Psychology, Public Health, Human Services, or a related healthcare/behavioral health field) • Minimum of 1 year of related work experience • Must live in Pennsylvania • Must be available for 40 scheduled weekly hours, 8:30am–5pm day shift • Does not qualify for J-1 waiver

🏖️ Benefits

• Full benefits (health, dental and vision) starting on day one • Three medical plan choices, including an expanded network for out-of-area employees and dependents • Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution • Company-paid life insurance, short-term disability, and long-term disability coverage • 401(k) plan that includes automatic Geisinger contributions • Generous paid time off (PTO) plan that allows you to accrue time quickly • Up to $5,000 in tuition reimbursement per calendar year • MyHealth Rewards wellness program to improve your health while earning a financial incentive • Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones • Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more • Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance • Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners