Customer Support Representative

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🕒 November 1, 2025

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Career Developers, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

Career Developers, located in West Palm Beach and has been serving the NY Metro area for 3 decades! We are an experienced, full-service agency providing permanent placement as well as consulting/contracting services. We recruit for the following sectors: Information Technology, Accounting, Marketing and Human Resources for a variety of small start-ups, to mid-size clients throughout the New Jersey/New York area. We have lately been focused on Fintech, Adtech, Health Tech, and other smaller growing fast-growing start-ups. Since our inception in 1994, our main goal has been relationship building, partnering, and helping our clients and candidates achieve their ultimate goals.

📋 Description

• Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed • Provide exceptional customer support for our global clients • Educate and advise customers on standards, tips, and solutions on using SmartRecruiters • Drive high levels of customer satisfaction • Identify, test, and call out technical issues • Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams to contribute and execute our strategy to make customers successful • Get involved and lead various projects in the support and services domain • Be an ambassador for SmartRecruiters and its culture

🎯 Requirements

• Bachelor's degree or at least 2 years relevant work experience • Ability to interact and communicate professionally and confidently with a diverse customer base • Customer support/call center experience, preferably in the Enterprise SAAS space • Excellent computer skills; must have a high degree of accuracy in both spelling and grammar • Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations • A passion for technology and a drive to change the world • Positive, energetic, with a can-do attitude • Excellent English skills a must • Fluent French and/or German a plus

🏖️ Benefits

• collaborative, diverse, and remote-friendly work environment • competitive salaries • generous equity • promotion from within