Chat & Email Support Representative

Job not on LinkedIn

🔥 21 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Jobs for Humanity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• Respond promptly and professionally to customer enquiries via live chat and email channels. • Effectively troubleshoot customer issues, identify solutions, and guide them through to resolution. • Maintain detailed and accurate records of all customer interactions and feedback within our systems. • Collaborate with internal teams to manage and resolve more complex enquiries. • Uphold a high standard of customer satisfaction by providing a supportive and positive experience. • Embody the company's commitment to transparency and speed in all communications.

🎯 Requirements

• Proven experience in a customer support role, with a strong focus on chat and email communication. • Exceptional written communication skills, with impeccable grammar, spelling, and punctuation. • Excellent time-management and organisational skills, with the ability to work independently in a remote environment. • A customer-focused mindset with a patient, empathetic, and professional demeanour. • Proficiency with customer support software and CRM systems is an advantage. • Must have a reliable high-speed internet connection and a suitable, quiet home-working environment.