Jobs for Humanity
11 - 50 employees
Founded 2020
🤝 B2B
đź“š Education
🎯 Recruiter
B2B • Education • Recruitment
Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.
Customer Service Manager
Job not on LinkedIn
🔥 29 minutes ago
⛷️ Utah – Remote
đź’µ $20 - $28 / hour
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’ť Customer Support
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Jobs for Humanity
11 - 50 employees
Founded 2020
🤝 B2B
đź“š Education
🎯 Recruiter
B2B • Education • Recruitment
Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.
đź“‹ Description
• Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards • Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints • Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities • Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members • Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions • Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed • Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues • Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness • Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement • Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values
🎯 Requirements
• 3+ years of professional experience in customer service roles • 2+ years of supervisory or management experience leading customer service teams • Proven expertise in customer service operations and best practices • Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members • Excellent problem-solving and conflict resolution abilities • Proficiency with customer relationship management (CRM) software and related customer service tools • Demonstrated ability to analyze data and use insights to drive performance improvements • Strong organizational and time management skills with the ability to prioritize multiple tasks • Experience training and developing customer service staff • Knowledge of multi-channel customer support (phone, email, chat, social media) • Preferred: Experience with quality assurance programs and process improvement initiatives • Preferred: Customer service certification or relevant professional training
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