Associate Director – Process Design, Optimization

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🔥 12 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

💵 $122k - $212.8k / year

⏰ Full Time

🟠 Senior

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🧬 Biotechnology

🧘 Wellness

Pharmaceuticals • Biotechnology • Wellness

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead the development and execution of strategic process design initiatives aligned to organizational priorities and transformation goals • Own the discovery, mapping and ongoing maintenance of the current-state patient and agent journeys • Define and evolve future-state operating models that support scalability, efficiency, and differentiated patient experience across programs. • Standardize key workflows, decision trees, and handoffs to improve right-first-time execution and reduce rework/defects. • Oversee the delivery of key components of the strategic plan, ensuring initiatives are executed effectively through cross-functional teams and/or external partners. • Provide directional leadership, enabling project teams to deliver on defined objectives. • Gain a deep understanding of HUB and pharmacy systems and their integrations, ensure proper flow or referrals between systems, and liaise with technology teams on ways to optimize. • Lead and influence matrixed teams, ensuring alignment with priorities and delivery expectations. • Ensure processes and operating models adhere to regulatory, compliance, and quality standards, including patient privacy and documentation requirements. • Coach teams on structured problem solving, process thinking, and change adoption. • Serve as submission owner through demand intake process. • Up to 25% travel.

🎯 Requirements

• Bachelor's Degree • A minimum of 8 years of progressive experience in process design, process improvement, operations excellence, customer experience, and/or contact center/patient services operations • Deep knowledge of patient support programs, HUB operational workflows and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services) • Demonstrated ability to solve problems, design and successfully deploy workflow enhancements • Strong written and verbal communication skills; ability to synthesize complex work into executive-ready updates.

🏖️ Benefits

• Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year