Global Service Analyst

🕒 May 19

🐊 Florida – Remote

🐊 Florida – Remote

💵 $76.1k - $95.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Johnson Controls

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.

📋 Description

• Serve as the enterprise data steward for all upstream processes impacting On-Site Service delivery and Service Maintenance Agreement (SMA) performance. • Hold primary accountability for data accuracy, compliance, and process integrity across Sensormatic’s cloud-based platforms. • Manage the end-to-end lifecycle of a global portfolio of Service Maintenance Agreements. • Partner closely with Sales, Service Operations, Order Management, and other teams to translate complex data into actionable insights and standardized processes. • Leverage data insights and performance metrics to recommend process and system improvements that drive efficiency.

🎯 Requirements

• Associate or bachelor’s degree preferred in Business or Analytics related field or comparable Military training/experience. • 3 – 5 years experience in collecting, analyzing, and reporting on large data sets. • Project/Program management experience preferred. • Advanced personal computer skills: Power BI, Power Automate, Excel, SharePoint, Smartsheet, and familiarity of formulas and forms within the Microsoft Suite of applications. • Ability to manage and direct multiple projects simultaneously to drive solutions that meet or surpass customer expectations on time and within budget. • Ability to communicate effectively with varying audience groups and levels. • Strategic agility: anticipating future consequences and trends accurately. • Analytical skills to support the evaluation and interpretation of large data sets.

🏖️ Benefits

• Competitive benefits package