Patient Care Advocate

Job not on LinkedIn

🔥 45 minutes ago

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 50 days.

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9amHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $16M Series A on 2022-04

Healthcare • Healthcare Insurance • Wellness

9amHealth is complete cardiometabolic care—a first-of-its-kind, whole-body approach to preventing and treating diabetes, obesity, high cholesterol, and hypertension. We partner with businesses looking to provide effective health benefits to their members while reducing overall healthcare costs. Founded in 2021 by the team behind mySugr, 9amHealth emphasizes virtual and specialized care.

📋 Description

• Provide comprehensive support to members through phone, text, email, and in-app messaging • Provide timely technical and product support while meeting or exceeding SLAs • Proactively follow up on unresolved inquiries or issues through full resolution • Collaborate with clinical team members to provide accurate and timely information • Document all member interactions in appropriate systems for care coordination • Maintain up-to-date member information while respecting confidentiality and data protection protocols • Become an expert on 9amHealth products and services • Assist members with complex insurance approval processes • Identify trends affecting the broader member base and communicate insights to the team • Maintain a positive and empathetic attitude and champion operational changes • Meet or exceed customer satisfaction metrics • Prioritize inbound phone calls, partnership-team calls, in-app/text messages, inbound emails, and other assigned duties

🎯 Requirements

• 2+ years of experience in customer service in a healthcare setting • Strong written and verbal communication skills, with the ability to explain complex healthcare information clearly and empathetically • Self-starter with a positive, motivational attitude and ability to work independently • Excellent problem-solving skills, including de-escalation and quick resolution abilities • Proficiency in Google (G Suite) applications, customer service platforms such as Zendesk, and healthcare platforms such as EMRs • Ability to multitask and manage priorities in a fast-paced environment • Compassionate, patient-focused approach • Willingness to work flexible hours, including early mornings, evenings, or weekends • Reliable high-speed internet and a quiet, distraction-free workspace to ensure patient privacy • Familiarity with insurance processes such as prior authorizations and claims • Experience managing confidential patient data in compliance with HIPAA • Experience working at a health tech startup preferred • Proficiency in speaking Spanish preferred • Must be authorized to work in the United States without visa sponsorship • Must be willing and able to work Tuesday–Saturday shifts, Tuesday–Friday 5:30 a.m.–2:00 p.m. and Saturday 5:00 a.m.–2:30 p.m. PST

🏖️ Benefits

• Professional development budget • Support for continuing education • Health insurance • Dental insurance • Vision insurance • Flexible PTO • Work from home options • Collaborative learning environment • Opportunity to make a meaningful impact on chronic disease management and patient outcomes

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