Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70.9k - $95.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

SaaS • Beauty • Wellness

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation. • Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion. • Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently. • Maintain deep product knowledge to provide strategic recommendations. • Translate business objectives into actionable technology strategies using Boulevard’s platform. • Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates to ensure continued alignment with their business needs. • Gather feedback and represent client needs internally to influence roadmap and process improvements. • Document recurring technical issues and propose improvements to internal playbooks and processes. • Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities. • Maintain accurate documentation across Salesforce, Asana, and other tools.

🎯 Requirements

• 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization. • Ability to manage multiple accounts, projects, and requests simultaneously, balancing competing priorities while maintaining exceptional attention to detail. • Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively. • Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention. • Skilled at partnering with Sales, Product, Support, and Engineering. • Exceptional written and verbal communication skills tailored to both technical and executive audiences. • Highly organized and self-driven.

🏖️ Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with a monthly work from home stipend. • Family planning resources and specialized support programs. • Equity opportunities.