Technical Account Manager

🔥 3 hours ago

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Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

eCommerce • Marketing • AI

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

🎯 Requirements

• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. • Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. • Strong proficiency using Excel • Foundational understanding of channel requirements, data mapping, and feed architecture. • Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders. • Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‐driven tools within daily workflows, with an ongoing interest in emerging technologies. • Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools. • Excellent problem-solving skills, with a focus on root cause analysis and resolution. • Strong verbal and written communication skills.

🏖️ Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year